Effective Date: 10/1/2025

At Arafah Mart BD, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy to ensure a smooth shopping experience. Please read this policy carefully to understand how returns and refunds are processed. By making a purchase from our WooCommerce-powered online store, you agree to the terms outlined in this policy.

  1. Eligibility for Returns and Refunds:
    • We accept returns for eligible products within 3 days from the date of delivery.
    • To be eligible for a return and refund, the item must be in its original condition, unopened, unused, and with all original packaging and tags intact.
  2. Non-Returnable Items:
    • Certain items are not eligible for return or refund, including but not limited to:
      • Personalized or customized products.
      • Perishable goods.
      • Downloadable software or digital products.
      • Items marked as “Final Sale.”
  3. Return Process:
    • To initiate a return, please contact our customer support at [customer support email] within [X] days of receiving the product.
    • Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
    • Pack the item securely, including all original packaging and tags, and clearly mark the RA number on the package.
  4. Return Shipping:
    • You are responsible for the cost of return shipping.
    • We recommend using a trackable shipping method to ensure that the return is received.
  5. Refund Process:
    • Once we receive and inspect the returned item, we will notify you of the status of your refund.
    • If the return is approved, a refund will be processed to your original method of payment within 3 business days.
  6. Refund Amount:
    • The refund amount will be the purchase price of the item, excluding any shipping, handling, or processing fees.
    • If the return is due to our error or a defective product, we will also refund the return shipping cost.
  7. Exchanges:
    • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
  8. Cancellations:
    • If you wish to cancel an order, please contact us as soon as possible. Cancellations may not be possible if the order has already been shipped.
  9. Contact Us:
    • If you have any questions or concerns about our return and refund policy, please contact us at support@arafahmartbd.com.
  10. Changes to Policy:
    • We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will reflect the date of the latest revision.

By making a purchase from our website, you acknowledge that you have read and understood this Return and Refund Policy and agree to its terms and conditions.